Cancellation and rescheduling

Cancelling or moving a session

You can cancel or move a session free of charge up to 24 hours before it starts. A session cancelled less than 24 hours ahead is due and is not rescheduled.

Free trial lesson: use the reschedule or cancel link in your confirmation email, no later than 24 hours before the session. After a no-show or a late cancellation, no new trial lesson is offered. Programs: let me know by email.

Lateness

If a student arrives late, the lesson still ends at the scheduled time. If the student has not joined by the halfway point of the booked session, the lesson is considered missed.

Missed sessions

A session missed under the rule above is neither replaced nor refunded. There is no automatic waiver; I may exceptionally offer to reschedule.

If I need to cancel

If I cancel a session, I offer a replacement session or, if you prefer, a refund of that session. If I have to interrupt a program (illness, force majeure), sessions not delivered are refunded pro rata.

Technical problems

Lessons normally take place on Charles’s private video-learning platform. If an exceptional technical problem occurs, the lesson may be moved to Microsoft Teams.